Contact Our Team

Email [email protected], call (888) 353-4256, or write to us at 7317 Magnolia Road, Suite 207, Annapolis, MD 21401, and include the email address you used on the request form.

We can help with problems using the request form, questions about how matching works, corrections or deletion requests for your information, marketing opt-outs and feedback on our guides.

• Trouble submitting or finishing the request form
• Questions about how lenders in our network receive your request
• Privacy requests, such as access, correction or deletion
• Stopping marketing emails, texts or calls
• Errors you spot in a guide or calculator

We cannot see, change or appeal a lender's credit decision, and we cannot access your loan account, so payments, balances, due dates and payoff questions must go to the lender that funded you.

Your loan agreement and the lender's welcome email list the lender's own customer service phone number and website. If you do not know which lender made your offer, email us and we will help you find its contact details. To understand the process before contacting anyone, see how the request process works.

We aim to answer emails within one business day and return voicemails within two business days, though these response times are estimates and may be longer during busy periods or holidays.

Privacy requests are acknowledged promptly and completed within the time required by applicable law.

Use the unsubscribe link in any marketing email, reply STOP to any text message, or email [email protected] with the subject line Opt Out to stop marketing from us.

Opting out of our messages does not stop a lender you already work with from sending account notices, and lenders that received your request may need a separate opt-out under their own policies. Details are in our privacy policy.